Congregations seeking to transform conduct exit interviews with people leaving the congregation. This is not just about people who leave because they become dissatisfied. This is for people who leave for any reason. They may be moving to another community, city or state, or other reasons.
People who are leaving may be much freer to speak both about what is good and positive about the congregation and what was bad and negative about the congregation. Congregations need to hear both. Then congregations need to be responsible with that information. Look for ways to praise rather than ways to criticize.